Shipping policy

Delivery Policy

This Delivery Policy explains how orders placed with PerfuMe are processed and delivered within the United Kingdom.

UK Delivery

We currently deliver throughout the United Kingdom using Royal Mail.

Our standard UK delivery service is:

Royal Mail Tracked Delivery — £3.99

Estimated delivery: 3–5 working days

Delivery times are estimates and begin from the date your order is placed.

Free UK Delivery

We offer FREE UK delivery on orders over £60.

If your order qualifies, free delivery will be applied automatically at checkout.

Orders of £60 or less are charged £3.99 for UK delivery.

Order Processing & Dispatch

Orders are prepared and dispatched as soon as reasonably possible.

Once your order has been dispatched, you will receive a shipping confirmation. Tracking information will also be provided where available.

We use Royal Mail services suitable for the perfume and fragrance products contained within your order.

Delivery Times

Our estimated UK delivery timeframe is 3–5 working days from the date your order is placed.

Working days are Monday to Friday and exclude UK bank holidays.

While we aim to deliver all orders within this timeframe, occasional delays can occur due to circumstances outside our reasonable control, including Royal Mail network delays, severe weather, bank holidays and periods of unusually high demand.

Unless a different delivery period has been agreed with you, your order will be delivered without undue delay and no later than 30 days after your order is placed, as required by applicable UK consumer law.

Perfume & Fragrance Deliveries

Perfumes and fragrances may contain alcohol and are treated as restricted goods by postal carriers.

We package and dispatch fragrance products in accordance with the applicable Royal Mail requirements for transporting perfume and fragrance products within the UK.

Delivery Address

Please make sure your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at perfumebyoum@gmail.com.

We will try to amend your delivery details where possible, but we cannot guarantee that changes can be made once your order has entered the fulfilment process.

Tracking Your Order

Where tracking is available, your tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to update after Royal Mail receives your parcel.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at perfumebyoum@gmail.com with your order number.

We will investigate the delivery with Royal Mail.

Your order remains our responsibility until it has been delivered into your physical possession, or to another person you have identified to receive it on your behalf, except where you independently arrange delivery using a carrier that we did not offer.

If your order is confirmed as lost in transit, we will provide an appropriate replacement or refund in accordance with your statutory rights.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, faulty or incorrect, contact us as soon as possible at perfumebyoum@gmail.com.

Please include:

Your order number
Details of the issue
Clear photographs of the product and packaging where possible

Where an item has been damaged in transit, is faulty or has been supplied incorrectly, we will arrange an appropriate replacement, refund or return in accordance with your statutory rights.

Returns

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item to us.

Please contact perfumebyoum@gmail.com before returning any product. We will provide the appropriate returns address and return instructions.

As perfumes can be subject to postal restrictions, customers must follow the return shipping instructions provided.

If an item is faulty, damaged, incorrectly supplied or not as described, you will not be required to pay reasonable return postage where a return is necessary.

Please see our Returns & Refund Policy for full details.