Refund policy

We want you to be happy with your PerfuMe purchase. This policy explains how returns, refunds and exchanges work for orders placed with us.

30-Day Returns Policy

We offer a 30-day returns policy, meaning you have 30 days from the date you receive your order to request a return.

To qualify for a change-of-mind return under our 30-day policy, the item must:

Be unused and unsprayed
Be in the same condition in which you received it
Be in its original packaging
Have any original product seals, protective wrapping or cellophane intact
Include proof of purchase or your order details

Because fragrances are personal-use products and may be supplied in sealed packaging, we may not be able to accept products that have been opened, sprayed, used or had their product seal removed as a change-of-mind return.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Starting a Return

To request a return, please email perfumebyoum@gmail.com with:

Your name
Order number
The item you wish to return
The reason for the return

If your item is damaged or faulty, please also include clear photographs showing the issue where possible.

Once we have received your request, we will provide you with the return address and return instructions.

Please do not send a return to an address you may have previously used or found elsewhere. The correct returns address will be provided by email when you contact us.

Because perfume and fragrance products may be subject to carrier restrictions due to their alcohol content, please follow the return packaging and postage instructions we provide.

Change-of-Mind Returns

For eligible change-of-mind returns under our 30-day policy, you will normally be responsible for the cost of returning the item to us.

We recommend using an appropriate tracked service and retaining proof of postage until your refund has been completed.

PerfuMe is not responsible for returned parcels that are lost or damaged in transit where the return shipping has been arranged by the customer.

Your UK Right to Cancel Online Orders

If you are a UK consumer who has purchased from us online, you also have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For most eligible products, you have the right to tell us that you wish to cancel your order within 14 days of receiving it, without having to provide a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

To exercise your right to cancel, email us at perfumebyoum@gmail.com with a clear statement that you wish to cancel your order. Please include your name and order number so we can identify your purchase.

For change-of-mind cancellations, you are responsible for the cost of returning the goods unless we have agreed otherwise.

If you chose a delivery service that was more expensive than our standard delivery option, we are only required to refund the cost of our standard delivery service.

Fragrances, Seals & Opened Products

Please take care before opening or using a fragrance if you think you may wish to return it.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose their statutory cancellation right once the relevant seal has been broken.

Where applicable to a particular product, we may therefore be unable to accept a change-of-mind return after the product has been unsealed, sprayed or used.

Where the statutory cancellation right continues to apply but the product has been handled beyond what is reasonably necessary to establish its nature, characteristics or functioning, we may be entitled to make an appropriate deduction from the refund if that handling has reduced the value of the product.

None of these restrictions affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, faulty, incorrect or not as described, contact us as soon as possible at perfumebyoum@gmail.com so that we can investigate and resolve the issue.

Please provide your order number and, where possible, photographs showing the problem.

Where goods are faulty, damaged, incorrectly supplied or not as described, your rights under the Consumer Rights Act 2015 are not affected by this returns policy.

Where we ask you to return a faulty, damaged or incorrectly supplied product, we will cover the reasonable cost of returning it or provide appropriate return instructions.

Non-Returnable Items

Our 30-day change-of-mind return policy does not cover:

Fragrances that have been sprayed or used
Products that have been materially damaged after delivery
Products returned without their original packaging where this affects their resale condition
Personalised, engraved or made-to-order products, where applicable
Items otherwise excluded from cancellation rights by applicable consumer law

Where a fragrance or other product was supplied with a relevant protective or hygiene seal, breaking that seal may affect your eligibility for a change-of-mind return.

These exclusions do not affect your statutory rights if the product is faulty, damaged, incorrectly supplied or not as described.

Sale Items

Sale and promotional items are subject to the same statutory consumer rights as full-price items.

Where they otherwise meet the conditions of our 30-day returns policy, they may also be returned in accordance with this policy unless a specific promotion clearly states otherwise and doing so is permitted by law.

Exchanges

If you would like a different product, the simplest option is normally to return the eligible item for a refund and place a new order for the product you would prefer.

Please contact us at perfumebyoum@gmail.com if you need help with an exchange.

Refunds

Once your return has been received, we will inspect it and let you know whether the return meets the applicable return conditions.

Where a refund is due, it will be issued to your original payment method.

For cancellations made under your statutory UK cancellation rights, we will process the refund without undue delay and no later than 14 days after we receive the returned goods, or earlier if you provide acceptable evidence that you have sent the goods back.

Where required by law, your refund will also include the cost of our standard delivery option. Any additional amount paid for premium, express or other enhanced delivery is not normally refundable beyond the cost of standard delivery.

Your bank, card provider or payment service may take additional time to show the refund in your account after we have processed it.

If you believe a refund is overdue, please contact us at perfumebyoum@gmail.com.

Returning Fragrance Products Safely

Many perfumes contain alcohol and may be classed as restricted or flammable goods by postal and courier companies.

Please do not return a perfume until you have received our return instructions. You are responsible for ensuring that any independently arranged return complies with the chosen carrier's rules and is packaged safely and securely.

We may provide specific instructions about suitable packaging or return services depending on the product and destination.